We often think of scheduling in terms of how we’re going to put together our own schedule to get work done or take advantage of some down time.

We also take our customers or clients schedules into account to make sure that the end product that we deliver is going to meet their needs.

(Think prime time sports or making sure that the lawnmowers are delivered in time for Memorial Day weekend.)

But we don’t always consider their schedules in how we get to that point.

This is why we still have ridiculous wait times and shoddy customer service when trying to make a change or ask a question of our cable provider, or find it difficult to locate items related to lawn care in the retail store – both of which cost us time, and as a result throw our schedules off.

The next time you’re revamping your product or service, it may be a good idea to look a bit more broadly when seeking out a competitive advantage.

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